Postage & Packing

There are 3 zones; “UK”, “Europe” and “Rest Of The World”.

UK

Royal Mail standard (2nd Class) up to 2 kg total parcel weight / Royal Mail 1st class (on request or total parcel weight over 2 Kg) / courier service (any weight up to 20 Kg). Items securely packed in robust packaging. Signed for delivery available on request for an additional 1 GBP per 1st or 2nd class parcel. Guideline delivery times are; 1-3 working days (2nd class), 1-2 working days (1st class) and 1-3 working days (courier service - although delivery depends on service used). Deliveries will almost invariably arrive within these time frames although cannot be absolutely guaranteed. If you do require a time specific delivery please contact us as we will be able to inform you of feasibilty and/or options available e.g. Royal Mail Special Delivery by 1pm next day service. Max shipping total is 8 GBP for any UK mainland order up to 20 kg. Please note that 1st class service may sometimes not be sent on actual day of payment but would be sent the following working day otherwise.

1st 12"/10"/LP/shaped picture disc/video/t-shirt/light book/magazine/programme/poster (up to 10) - 2nd class - 3.50 GBP flat rate, no matter how many ordered up to 2 Kg parcel weight (approx. 7 standard weight LPs).
1st CD/7"/Tape/DVD/minidisc/similar dimension format - 2nd class - 1.50 GBP flat rate, no matter how many ordered up to 2 Kg parcel weight (approx. 15 x standard CD albums / 35 x 7"s).

1st 12"/10"/LP/shaped picture disc/video/t-shirt/light book/magazine/programme/poster (up to 10) - 1st class - 4 GBP plus 0.50 GBP each after.
1st CD/7"/Tape/DVD/minidisc/similar dimension format - 1st class - 1.75 GBP plus 0.25 GBP each after.

EUROPE (All EU countries plus Albania, Andorra, Armenia, Azerbaijan, Belarus, Canary Islands, Faroe Islands, Georgia, Greenland, Iceland, Kazakhstan, Kosovo, Kyrgyzstan, Lichtenstein, Macedonia, Moldova, Montenegro, Norway, Russia, Russia, San Marino, Serbia, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan and Vatican City State).

Air mail (non-tracked) / courier - items securely packed in robust packaging. Guideline for the vast majority of delivery times is 2-10 working days (up to a calendar month in exceptional cases plus Russian Federation) from posting.

1st 12"/10"/LP/shaped picture disc/video/t-shirt/light book/magazine/programme/poster (up to 10) - 6.50 GBP plus 1.50 GBP each after (maximum).
1st CD/7"/Tape/DVD/minidisc/similar dimension format- 4 GBP plus 0.50 GBP each after.

REST OF THE WORLD

Air mail (non-tracked) / courier - securely packed in robust packaging. Guideline for the vast majority of delivery times is 4-14 working days (up to a calendar month in exceptional cases plus South America & South East Asia) from posting.
1st 12"/10"/LP/shaped picture disc/video/t-shirt/light book/magazine/programme/poster (up to 10) - 9 GBP plus 2 GBP each after (maximum).
1st CD/7"/Tape/DVD/minidisc/similar dimension format - 5 GBP plus 0.75 GBP each after.

REST OF THE WORLD

Surface mail (non-tracked) - securely packed (4-12 weeks)
1st 12"/10"/LP/shaped picture disc/video/t-shirt/light book/magazine/programme/poster (up to 10) - 6 GBP plus 1.50 GBP each after.
1st CD/7"/Tape/DVD/minidisc/similar dimension format - 3.50 GBP plus 0.50 GBP each after.

Please note:

Delivery times for standard, non-signed for service mail (which is the cheapest available to you) is completely in the hands of the postal services and cannot be influenced after posting. Delays, although unusual, may be caused by random security examination hold-ups by customs, mis-direction, general inefficiency along the way, adverse weather conditions or any other unknown circumstance(s).

The overwhelming majority of parcels arrive within the lower time frames but please only place an order if you are happy to accept the outside possibility that it make take up to the upper time limit to arrive. Only parcels taking longer than these limits (14 days UK, 28 days non-UK) are considered undelivered by Royal Mail and potentially refundable from that point onwards.

If signed for/tracked/insured service is required for non-UK parcels:

Royal Mail "International Signed", "International Tracked" or "International Tracked & Signed" service (availability of particular service varies from country to country but all countries offer at least one) is 5 GBP extra although does not automatically guarantee speedier delivery but is prioritised.
If required, please request this service at time of ordering, although you may also be offered it as an option when invoiced.
If time definite delivery is required i.e. you are not prepared to accept the possibility of your order taking up to the potential maximum delivery time limit, please ask for courier service/express delivery quote (please be aware that it starts at a minimum of 15 GBP for any size parcel)

Unusually weighty/large dimension parcels or those of higher value (30 GBP plus)/high risk may possibly require a fixed custom-priced quote or an additional cost to insure/track - we will always inform you of the exact postage costs for your approval or rejection before payment is made.

The "Small Packet" weight limit is 2 Kg for a parcel sent from the UK - in some circumstances it may work out cheaper to send heavier orders in multiple parcels but almost invariably, courier service providers (e.g. Fedex, UPS, TNT or Parcelforce) offer a speedier, insured, tracked and signed for service at a lower price, especially for parcels over 3 Kg - we will always try to find the optimum value service overall for your order.

Please also note.

Postage is dependent on weight, so for example, a triple LP counts as 3 x LPs for p&p purposes.

Box sets are generally much heavier than the their components so will usually require custom postage pricing. We will let you know the exact cost, after which you may decide if you wish to proceed or not.

Adding more items to your order will lower the average cost of postage per item - there are further exclusive items on our Discogs listings available by the following link: http://www.discogs.com/sell/list?seller=LeftLeggedPineapple

Goods sent from the UK to countries outside of the European Union legally require a customs declaration for their value. Please bear in mind that the customs department in the destination country may levy a tax plus administration fee for goods over a certain value before releasing them - any fees levied are entirely the customer's responsibility, we are not liable. It is strongly advised to check limits, rules, potential taxes etc. before placing an order.

All items are subject to availability.

All items are guaranteed to your satisfaction and to the description we have given. If you were to be unhappy with any aspect of our service please contact us and we will resolve it immediately. All faulty items (plus postage costs if return is necessary) will be fully refunded or credited if preferred.

An order may be returned for any reason whatsoever within a period of 14 days from receipt provided the item(s) are in the same state as received (e.g. if sealed, seal must be intact) although original and return postage costs will not be refunded - only the actual item(s) paid for.

All parcels are sent in practical, premium quality packaging, with extra stiffener(s), bubble-wrap or similar absorbent padding to withstand their journey and resistant to all but the most exceptional circumstances such as wilful, malicious damage or extreme weight pressure. We refuse to use substandard, cost-cutting mailers and packaging which results in dented corners, split seams and suchlike. Contents are carefully packed with little/no room to move during transit. Records are almost invariably separated from sleeves to prevent seam-splitting. Virtually all items are sent in resealable wraps for added protection against scuffing and damp conditions.

“First item” is the most expensive format first e.g. a European order for 2 LPs and 2 CDs would be 6.50 GBP (1st LP) + 1.50 GBP (“each after” rate for the 2nd LP) + 0.50 GBP for each CD = 9 GBP total.

We will not charge postage for additional lightweight items which make a negligible difference to mailing costs.

If p&p costs for a multiple item order are significantly lower than the standard calculated rates we will, at our discretion, reduce the costs accordingly.

There’s no need to become anxious should a parcel take longer to arrive than expected as there’s around a 99.75% (in our experience) chance that it will be delivered safely. Generally speaking, music media, such as vinyl and CDs are undesirable for postal theft. If a parcel hasn’t arrived in the usual time frame, it is often the case that it is safely held at the local postal delivery office after an initial failed delivery. Those parcels undelivered are usually returned back to us, although their journey may take several months.

Reduced postage will be offered if a multiple item order is reduced to one item due to stock unavailibility.

If a parcel is returned to us undelivered due to incorrect address details given at the time of ordering, we reserve the option to request payment for it’s resending.

If shipping and billing addresses differ, we may request additional security information, require delivery to be made to the billing address, or may even be unable to fulfill the order.

If you are a non-UK customer who's prepared to wait between 4-12 weeks for your parcel to arrive, surface shipping is a cheaper option (around 60% of our standard air mail cost) although insurance is not available.

If you have any specific p&p queries please do not hesitate to email:

pineapple@left-legged.com or call +44 (0) 1509 210130.